SHIPPING POLICY

1.Do you ship internationally?

Yes. We ship to most countries in the world. You can check on our Shipping page. If you can't select your country on the shipping page, feel free to contact us at support@selfieplanner.com.

2.What shipping methods are available, and how much does it cost?

We offer: All for free standard shipping.

 

3.Where does SELFIEPLANNER ship from?

We currently ship from multiple warehouses located in the United Kingdom, the United States, Germany, and China. Your order will be shipped from the warehouse that has the actual stock available at the time of shipment to ensure the fastest and most efficient delivery possible. Please note that, to expedite the delivery process, your order may be split and shipped from multiple warehouses.

4.How long will the order take to arrive?

We typically ship within 1-2 business days. Please refer to our Shipping Information to determine the specific delivery timeframe for your items. Keep in mind that international destinations may have varying delivery times.

5.Will I be responsible for any customs or duty fees?

Our shipments are delivered with duties and taxes unpaid. Consequently, all import (customs) duties and/or taxes will be assessed once the parcel arrives in its destination country. In such cases, it is the customer's responsibility to cover these charges, particularly if you opt for expedited shipping for your order

6.Why is there no tracking update?

Customs

As some packages are shipped internationally, you may not see updates via local couriers until the package is in transit, cleared by local customs, and entry is granted into your country. This process can take anywhere from 3 to 5 days. If your order is still under the estimated delivery time frame, please wait patiently! Once this process has been completed, you will be able to see your tracking updates.

If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.

Non-Customs

As the package progresses in transit, it passes through several transit points, each of which may contribute to potential delays in data transmission. If your order still falls within the estimated delivery timeframe, we kindly ask for your patience as we work to provide you with the most up-to-date information.

However, if your order has not seen any updates for a long time, please reach out to support@selfieplanner.com for assistance. We are here to help ensure your delivery experience is as smooth as possible

7.How can I track an order?

Once your order has been shipped out, you will receive an email with a tracking number. Go to track.selfieplanner.com, enter your tracking number or order number and your order email to track your order.

8.Why does the tracking number show 'delivered' when I haven't received my package yet?

To resolve this, please follow these steps:

1.Verify that the delivery address on your order is accurate.

2.Check if someone else in your household or a neighbor received the package on your behalf or if it was left in a different location nearby.

3.Contact your local courier for further information on the delivery.

If you still cannot locate your package, please don't hesitate to reach out to us at support@selfieplanner.com for assistance.

9.What do I do if a part of my order is missing?

SKU code on the packaging. Additionally, please specify whether there was any damage to the outer package upon arrival. Please rest assured that we will swiftly devise a satisfactory solution to address the issue.

10.What should I do if I receive the wrong item that I didn't order?

We deeply regret any inconvenience caused. Kindly contact the SELFIEPLANNER Support team at support@selfieplanner.com and include photos of the items you received, along with the SKU code on the packaging. Additionally, please specify whether there was any damage to the outer package upon arrival. Please rest assured that we will swiftly devise a satisfactory solution to address the issue.

11.What if I received an item not as described?

We deeply regret any inconvenience caused. Kindly contact the SELFIEPLANNER Support team at support@selfieplanner.com and include photos of the items you received, along with the SKU code on the packaging. Additionally, please specify whether there was any damage to the outer package upon arrival. Please rest assured that we will swiftly devise a satisfactory solution to address the issue.

12.What if I received a defective item?

Every product leaving our warehouse undergoes rigorous quality checks. However, in rare instances where you receive a defective product, please do not hesitate to contact our dedicated customer support team at supoort@selfieplanner.com. Provide us with photos of the defective product and its packaging. Be assured that we will swiftly devise a satisfactory solution to address the issue.